Our return policy for all products is as follows: 1URL.me will, at its discretion, allow for the return or replacement of any product within 60 days from the date of purchase. For recurring billing products, returns for more than one payment may be provided if requested within the standard 60 day return period.
When a customer reaches us by phone or email, our first response is to assist in getting technical support or customer service for the customer for the product that they purchased. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control, in which case a return or a cancellation may be processed.
If a customer requests a return, the money for the requested transaction is refunded back to the customer, in part or whole. If the return is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within 1URL.me's Return Policy. A return on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product, no future rebills will be charged to their account. Cancellation will not generate a return - it will only stop any future rebills.
1URL.me has every incentive to keep customers happy by providing quality products and service. To ensure customer satisfaction, 1URL.me reserves the right to reverse a sale, including but not limited to the following:
Returns will only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for return.
Due to the digital format of 1URL.me products, the customer retains the product and, in many cases, the customer has received a benefit from the product. In such cases, the refund issued to the customer may be for an amount less than the full purchase price.
The customer may cancel a recurring billing subscription products at any time. A cancellation means that no future rebills are charged to the customer's account. The cancellation of a recurring billing product does not generate a refund.
Customers requesting serial or repeated returns may be blocked from making further purchases.